Obviously, this is not aimed at every single customer in the world or even on the grid. However, it is aimed at enough people that I took it upon myself to use a blog post for the article. I’m not going to bitch at you or try to insult you, because customers are wonderful. Yet, there seems to a few things in Second Life that most customers seemed to be a bit confused about, so I’m going to try and help both the customer, as well as the designer, with a few helpful tips.
- Contacting the designer for any reason. First thing I recommend is looking at the designer’s profile. Most designers have specific instructions for common issues and a list of contacts for the fastest response. Follow those instructions. I promise, they’re there for a reason.
- Keep it Simple. Whatever the directions say to do…do it. Don’t go over the stop with long drawn out explanations. Designers are smart, they know what keywords mean. So, instead of explaining why you made a double purchase, just stated: Double purchase….and whatever else the designer needs from you.
- Transaction History. People, please, learn what this is…it is your friend and can save you so much frustration down the road. It surprises me how many people don’t know how to do this. You go to SecondLife.com and log in. On the left, there’s a drop down menu for Account, then a clear and precise option for Transaction History. This will open up a variety of options with your most recent transactions listed, along with other pertinent information. Copy & paste what you need.
- Be polite & patient. Chances are if you’re having an issue with the fit or not receiving your item, other people might be, too. The designer might be dealing with complaints as quickly as possible. Being nasty and rushing the designer is not going to encourage them to help you any faster.
- Designers are human, too. Please remember that just like you, designers are people with lives in RL and some even manage to have one in SL. However, they are very busy and deserve some time off without having to hide on an alt. Being courteous takes you a long way.
- Profiles are important. Please read designer profiles, customer service profiles, etc. Make sure you are contacting the correct person and it might not hurt to double check what your sending to make sure its got all the right info.
- Legacy names matter! I personally like to sign my notecards with a copy of my calling card. Just type your name into your inventory search and you’ll find yours. This makes it easier for the designer to find you. However, if for some reason a calling card is too difficult for you…-_-…please copy your legacy name, not your display name. You cannot be searched by display name and it is not the designer’s job to play detective to figure out who sent them what.
That’s it for now, my lovelies. However, my regular readers know I love doing these “Dear _______” posts. So, there you have it, the first directed at customers. Happy Shopping!
pose: [KoKoLoReS] Coffee Break pose pack (includes coffee cup)