So, there’s been a lot of posts on Facebook (and other social media, I’m sure) as well as notices being sent out in SL about the E2V system shutting down. I’m no expert, but let let me try to explain what’s happening. I’ve been watching designers scramble for solutions and suggestions to their customers. It truly breaks my heart. I’ve heard a lot of bitching from others about being forced to use or lose their credits. So, I wanted to take a minute and explain what I know about the situation, regarding both sides.
I’m going to start with the designers. I’m hoping that customers will read this and perhaps have a bit more empathy for the designers and their predicament. The way the system works is that they drop a script into their vendors and they have a server in which they drop the actual product. This system stores the purchase history of each customer, the products, maintains the credits, and re-deliveries. These designers were given a very short notice to come up with an alternative system and change over all of their vendors. Some of these stores have thousands of vendors. Think about each single color, plus fatpacks. They have to manually go through all of those vendors to set up said new system or go back to the old days when you simply bought the contents of the box, there were no credit systems or gifting options. This is going to be a tremendous amount of tedious work, regardless of which direction they go with their vendors. There are options out there, but each designer has to figure out what is best for them. I know that if I were a designer, I’d probably go back to the old way of doing things to prevent myself from ever being in this situation again.
From the customer’s perspective, some of them have been saving their credits so they can eventually afford a fatpack, or they’ve got so much credit they can’t possibly spend it all right away. As one of my friends stated, “I have everything I want from that store and there’s nothing new at the moment.” Fortunately, we all have until the end of May to use those gift cards and credits. Something else to remember, in the real world gift cards expire after one year and sometimes you get a gift card for a store that goes out of business before you ever get a chance to use it. I understand that it’s going to suck if you lose your store credits in this process, but its not the end of the world. I promise. I know that most stores are honestly trying to find an alternative for you all, but some stores are simply too big and their database is too massive to manually reach out to each and every customer while changing their vendors at the same time.
This is a lose lose for everyone. I’m asking that everyone remember that this does not affect just one or two people….one or two stores…this is a grid wide disaster. Please be kind to one another. Be patient, put yourself in the other person’s shoes. To customers, I beg you to please be kind to the designers. Do not yell at them, this is NOT their fault, no more than it is yours. Designers, I know you are all trying so hard and most of you have probably broken down into tears at some point. Try to remember that so many of your customers are simply confused and absolutely unaware of the details of this situation. I ask that everyone please refrain from attacking one another. I trust that designers will go out of their way to assist as many people as they can, but you will need to be patient as these designers have more on their plates at the moment than they’ve had in a very long time. Remember we’re all here to have fun…so please please please be kind to one another and try to understand…no one wanted this, but it is what it is.
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(Yummy) Leave A Mark Set (*new* @ C88)
[Avenge] Libra necklace (*new* @ OMGacha)
LYBRA . HOLLY (*new* @ TLC)
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